Mastercard to launch artificial intelligence bots for banks and merchants

BOT TO THE FUTURE: Mastercard wants to make commerce ‘more conversational’ Mastercard has unveiled plans to launch artificial intelligence (AI) bots for its merchant and bank partners, allowing consumers to use chat, messaging and natural language interfaces to shop and manage their finances. Mastercard KAI, the payments giant’s bot for banks, will allow consumers to ask the bot questions about their accounts, review purchase history, monitor spending levels and receive contextual offers. Meanwhile, the Mastercard Bot for Merchants will allow consumer to shop and transact on messaging platforms and then check out with the Masterpass global digital payment service. According to research firm Gartner, nearly US$2bn in online sales will be performed exclusively through mobile digital assistants by the end of 2016. Kiki Del Valle, SVP at Mastercard, explained to…


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