Artificial Intelligence for Customer Service

ARTIFICIAL INTELLIGENCE IN OUR LIVES AND IN CUSTOMER ENGAGEMENT John Connors, AI pioneer and Senior Director of Digital Transformation at eGain, discusses how embedded Artificial Intelligence is in our lives. BLOGPOST Artificial Intelligence (AI)-Infused Knowledge: The Platinum Bullet for Customer Service Transformation Some technologies improve customer service on the margins, some enable incremental improvement, and only a handful actually transform it—you could call them silver, golden, and platinum bullets. Artificial Intelligence (AI)-infused knowledge is truly a platinum bullet that can simultaneously improve multiple customer service metrics. VIRTUAL ASSISTANT DEPLOYMENT TIPS Trick question: Who work 24×7, engage customers and answer questions in a smart and fun way, give website tours, show relevant web pages, and never call in sick? Answer: Virtual assistants (VAs). Also called chatbots, avatars, and concierges, VAs help…


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