Zendesk’s Satisfaction Prediction Brings Machine Learning to the Customer Experience

SÃO PAULO–(Business Wire)–RELATE LIVE CONFERENCE – Zendesk, Inc. (NYSE:ZEN) today announced Satisfaction Prediction–the first machine learning and predictive analytics feature for customer satisfaction–is available to Zendesk customers on the Enterprise plan. Satisfaction Prediction leverages machine learning to predict how likely a ticket is to receive a good or bad rating, helping organizations take action to ensure positive outcomes. Since launching in beta five months ago, Satisfaction Prediction has analyzed nearly 2 million customer interactions and has been successfully deployed by businesses globally including Pinterest, Digitec, and Easy Taxi. “We’ve been using Satisfaction Prediction to detect conversations with customers that are most at risk of a poor customer experience,” said Maggie Armato, Reactive Support Lead at Pinterest. “Previously, we had a manual process where a dedicated team member would look through…


Link to Full Article: Zendesk’s Satisfaction Prediction Brings Machine Learning to the Customer Experience

Pin It on Pinterest

Share This

Join Our Newsletter

Sign up to our mailing list to receive the latest news and updates about homeAI.info and the Informed.AI Network of AI related websites which includes Events.AI, Neurons.AI, Awards.AI, and Vocation.AI

You have Successfully Subscribed!