‘You’re a real sweetheart’: The surprisingly human ways people respond to an AI assistant

Amy works for Dennis. She schedules his meetings and in general makes his hectic life as an entrepreneur a little easier. Amy’s so good at her job that people write her little love notes. Sometimes, flowers and chocolates are sent to her at the office. “People turn up in the office asking for Amy as well,” Dennis Mortensen, x.ai CEO and Amy’s boss, tells Quartz. None of this is particularly out of the ordinary, except for the fact Amy is a robot, a virtual personal assistant. Amy Ingram—whose initials hint at her true identity—does one thing and one thing only: schedule meetings. For two years, x.ai, a New York City-based artificial intelligence company, has developed and tested Amy and her male counterpart, Andrew, to handle the meticulous back and forth…


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