Wise.io Launches Intelligent Auto Reply Capability to Enhance Efficiency and Productivity of …

Wise.io, a company that provides machine-learning models that allow businesses to optimize their customers’ experience, has released Wise Auto Response, a smart auto reply function. The solution leverages artificial intelligence like machine learning in order to determine the purpose of a service ticket and send the appropriate response to address the issues of the customer, without the involvement of an agent. The capability improves customer satisfaction by automatically addressing a large number of tickets, enabling agents to concentrate on more complicated tickets. Jeff Erhardt, CEO, Wise.io, said, “Wise Auto Response is a natural extension of the other applications we have on the market that we’re achieving great success with. By automating simple communication and augmenting other interactions that still require the human touch, companies are realizing the value of machine…


Link to Full Article: Wise.io Launches Intelligent Auto Reply Capability to Enhance Efficiency and Productivity of …