Wise.io launches automated support replies for Salesforce and Zendesk

Wise.io, a startup that brings machine learning smarts to cloud software, is announcing today the launch of a new feature called Auto Response. The idea is to make customer support teams more efficient — by generating and sending automated replies to customers’ inquiries. Auto Response integrates with service desk applications like Zendesk and Salesforce’s Service Cloud. After training on customer support tickets and agents’ replies to them, the system can come up with what it thinks will be good responses to new tickets. If the system isn’t very confident that it knows what answer to give, it will offer recommended responses for agents to build on. The feature calls to mind Smart Reply, an interesting piece of the Inbox by Gmail email client Google introduced in November that offers up…


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