Wise.io Introduces Content Discovery Capability for Customer Support

Artificial intelligence application automatically identifies and recommends common replies to customer inquiries enabling efficiency and consistency Berkeley, California (PRWEB) April 21, 2016 Wise.io, a provider of machine learning applications to help enterprises provide better customer experience, today launched an intelligent content discovery and creation capability for customer support organizations. Using machine learning to read and understand past support conversations, Wise Support automatically identifies and surfaces similar agent responses that are not already part of a company’s curated content library. With Wise.io, the creative work of front-line agents, often lost in the noise, can be used to drive efficiency and uniformity across the customer care organization. “Great support organizations leverage curated content and response templates to help their teams interact quickly and effectively in the unique, yet consistent voice of the…


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