Why we need artificial and business intelligence for higher customer satisfaction

Imagine a life where you have your own Personal assistant that took care of all your asks.I have always loved the imagination of the movies. Our world starts to dream and start to adopt lifestyles and technologies of the movies. Take Iron Man as a simple example, where Jarvis is Tony Stark’s assistant for everything, from food delivery, to technology purchases or to send flowers to Pepper Potts Today, the end state of delivering the highest levels of customer satisfaction, is the ability to deliver a singular consistent customer experience regardless of the which modality of engagement is used; branch, Voice, Video, chat, email or social media. Most of these modalities are disparate in their ownership and have different strategies, technologies and experiences. Related Data is silo’ do not collated,…


Link to Full Article: Why we need artificial and business intelligence for higher customer satisfaction