Why 2016 Could Be a Watershed Year for Emotional Intelligence–in Machines

As I write this, I realize you are at a disadvantage. You can’t see my facial expressions or gestures, or hear the inflections of my voice that convey so much meaning. You have only my words. Because so much communication is non-verbal, it’s easy to understand why interactions between people and computers are so truncated. We’ve progressed from punchcards to keyboards and, thanks to apps such as Siri, to speech interfaces, but machines still strain to understand us by our words alone. That’s why recent advances in machine emotional intelligence are so awesome. Thanks to improvements in camera technology and computer vision algorithms, computers are poised to take a big leap in their ability to understand us from our facial expressions, the ways our eyes move, our gestures, the way…


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