Who’s Really Powering Restaurant Recommendation Apps: Humans or Robots?

We’re constantly talking to our tech, and it’s finally listening. You can ask Alexa, the virtual “assistant” who lives in Amazon Echo’s smart wireless speaker, what the weather will be like on your walk to work and “she” tells you. Say, “play the latest episode of Bob’s Burgers” to the new Apple TV remote and there it is, without hopping from Netflix to Hulu. Facebook M, a “personal assistant” feature available for select Bay Area residents, uses a mix of artificial intelligence (AI) and humans to answer questions and field requests. Not surprisingly, a Facebook representative told TechCrunch the most popular type of request is for restaurant suggestions and reservations. New technologies in the restaurant space, like Luka and TextRex, allow users to ask questions conversationally and obtain digestible, actionable answers.…


Link to Full Article: Who’s Really Powering Restaurant Recommendation Apps: Humans or Robots?