Who will service the billions of Internet of Things devices?

‘When IoT goes mainstream, it will catapult the field service industry to the forefront of the business agenda’ In less than five years, there will be more than 26 billion different connected devices in our homes, cars and businesses, according to Gartner. All are designed to make lives easier and facilitate tasks – and that figure doesn’t even include personal computers, tablets and smartphones. As the Internet of Things (IoT) converges with servitisation (also known as outcome-based services), machine-to-machine learning, 3D printing and wide spread cloud adoption, one of the biggest considerations is going to be around service. Whether it’s a kettle in your home or an MRI machine in a hospital, all of these billions and billions of connected smart devices are going to need servicing.   This not…


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