When Using Smart Machines Becomes More Viable Than Outsourcing

Companies turn to outsourcing as a way to keep cost of operations down. But with the rise of artificial intelligence and automation, using smart machines may end up being a more cost effective solution than outsourcing, according to analyst firm, Gartner. Robot off to work image from Shutterstock Smart machines are intelligent devices including robots, self-driving cars and cognitive computing systems. These machines are capable of making decisions and solving problems autonomously. Gartner already predicts that by 2018, 45 per cent of the world’s fastest growing companies will have fewer employees than instances of smart machines. Now the analyst firm believes that by 2018, 40 per cent of outsourced services will leverage smart machine technologies, rendering the offshore model obsolete for competitive advantage. For businesses of all sizes, cost is…


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