What’s Next? Artificial Intelligence (AI) for Customer Experience

Last month Google hosted its annual Google I/O conference and their new CEO Sundar Pichai delighted an audience of tech enthusiasts when he said, “We have this vision of a shift from mobile-first to an AI-first world over many years.” At Avaya, we couldn’t agree more. Don’t get me wrong: mobile-first has been and will continue to be a requirement for everything we do. Smart mobile phones are where business and work get done today. We are not dismissing or abandoning the value of developing with mobile-first as a top business priority. But from an innovation, what’s-next perspective, we agree with Google: we need to be innovating for a world that is quickly embracing AI-first. Artificial Intelligence is becoming the new consumer expectation and with it comes virtual reality, chat…


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