West Point taps artificial intelligence to help cadets negotiate

A lone West Point Cadet waves the American flag amid a sea of fellow Cadets as they watch Navy take a commanding lead in the first half of the Army-Navy game, December 6 1997 at Giants Stadium in East Rutherford. (Reuters) A company that sells software that analyzes the human voice and touts the virtues of empathy, rapport and emotional intelligence is joining forces with West Point United States Military Academy in an effort to help cadets become better negotiators. Cogito Corp. is a Boston-based company that makes software that can analyze a person’s voice in real-time. That information, the company says, can help customer service representatives show more empathy; the result is phone conversations that are more efficient and personalized, according to Cogito. Col. James Ness of West Point…


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