Webinar – Recipe for Success: Mix Human & Artificial Intelligence

September 26, 2016 By Stefania Viscusi, Assignment Desk, Content Management Automation in the call center has brought with it both highs and lows. On one hand, it’s made operations more efficient, cut costs and allowed better customer care to happen. On the other hand, poorly performing technologies and the inability to always capture and process speech accurately has left room for lots of complaining and errors. Fear not though. There is something to solve this issue and it involves using both human and artificial intelligence together for the success and reliability that everyone involved is hoping for. During an upcoming Webinar, “Combining Artificial Intelligence with Human Intelligence,” sponsored by Interactions (News – Alert), strategies for combining human assistance with automated service delivery paradigms will be discussed. The event will feature guest speaker…


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