Virtual Digital Assistants: Virtual Agents, Chatbots, and Virtual Assistants for Consumer and …

NEW YORK, Aug. 4, 2016 /PRNewswire/ — Virtual digital assistants (VDAs), which are automated software applications or platforms that assist the human user through understanding natural language in written or spoken form, are rapidly gaining traction in consumer and enterprise markets alike. While smartphone-based consumer VDAs are currently the bestknown offerings, virtual assistant technologies are also beginning to penetrate other device types including smart watches, fitness trackers, PCs, smart home systems, and automobiles. Consumer and enterprise use cases for VDAs are proliferating rapidly thanks to accelerated innovation and scalability of underlying technologies,such as natural language processing (NLP) and artificial intelligence (AI).Many of the world’s technology giants believe VDAs will be vital to their businesses in the future, and they are investing significant resources to capture market share at this early…


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