UserReplay Unveils Machine Learning Feature for Automatic Detection of Customer Experience …

Morristown, NJ (PRWEB) September 14, 2016 UserReplay announced today the addition of a machine learning feature to its existing solution in order to better assist companies with gaining insight into their customers’ online experiences and resolve issues in real time. UserReplay machine learning uncovers hard-to-discover revenue opportunities hidden in the powerful data set captured by UserReplay. The biggest benefit of UserReplay machine learning is its systematic and automatic uncovering of pain points that requires no human intervention. Analysts and consultants can now spend their time on more valuable endeavors while still gleaning comprehensive insights from mining customer experience data. For example, a leading national retailer’s website was causing customers to see the error message “Sorry, some of the items in your basket just sold out.” However, there was no indication…


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