Up To 1.4 million IT services and BPO jobs will disappear courtesy of artificial intelligence

 New Delhi July 6:Automation, artificial intelligence, or other forms of “digital labour” that can perform low to high skill jobs could eliminate up to 1.4 million jobs, or nine per cent of the global IT services and BPO workforce by 2021, according to a research report by HfS Research, an analyst firm. This could have far-reaching implications for IT services sector in India, which is estimated to employ about 3.5 million people. Globally, the sector employs about 15 million people. Low-skilled jobs, which involve simple, entry-level, process-driven tasks, could see a whopping 30 per cent drop in the next five to six years. In contrast, highly-skilled jobs, which require experience, abstract thinking and autonomy-based skills, will likely see the strongest growth, increasing by 56 per cent. While medium-skilled jobs will…


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