The Rise Of The Bots: 11 Ways Your Business Can Prepare

Business is ripe for a bot explosion. The foundational technologies are available, industry behemoths are fanning the fire, users are demanding better experiences, and companies are looking for new ways to optimize their financial performance. Are you ready? 1 of 12 Enterprises commonly use bots to reduce customer service costs and improve responsiveness to customer requests. Many of the bots in use lack any real intelligence, although the landscape is changing rapidly with the help of artificial intelligence (AI) and machine learning. Major industry players, including Amazon, Facebook, Google, and Microsoft, are all jumping on the bot bandwagon. “You can now plug AI, machine learning, and technology resources into your bots without owning that part off the technology stack,” said Felix Rios, technology and innovation manager of the market research…


Link to Full Article: The Rise Of The Bots: 11 Ways Your Business Can Prepare