The oldest company in the Gherkin skyscraper wants to get AI robots to answer its phones

Standard Life, a 190-year-old long-term savings and investment business in charge of £300 billion, is considering how it can use robots to answer customer queries on their pension schemes. The Edinburgh-headquartered company employs 6,000 people worldwide but until now robots haven’t really been on its radar. Customers that call up Standard Life today are put through to an actual person, but advances in artificial intelligence (AI) systems have caught the eye of Stephen Ingledew, the managing director of Standard Life’s marketing business. Ingledew, who has been tasked with improving engagement between Standard Life and its customers, told Business Insider on Tuesday that demand on Standard Life’s telephone lines is increasing and as a result, the company must adapt. “One of the areas we’re exploring at the moment is around artificial…


Link to Full Article: The oldest company in the Gherkin skyscraper wants to get AI robots to answer its phones