The Evolution of Customer Service: How Companies Are Using Chatbots

Customer service online has not always been so successful for businesses. Finding a way to properly address concerns without interacting back and forth could take some time, hence why internet customer service used to mean taking emails about problems, and sending an email back asking them to call your phone line. Now we have gotten a lot more advanced. Whole customer service teams are manning social media pages. Chatrooms are being placed within websites with an agent able to fully access a person’s account following the same standard verification they would use on phone call. The Future of Customer Service Is Here: A.I A new kind of customer service tool is being launched, and it is fascinating, exciting, and (for some experts) a little scary. Artificial Intelligence is becoming a…


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