Telstra CEO advocates AI-led customer experience innovation

The use of artificial intelligence (AI) and machine learning are leading the way in innovating on customer experience and consequently building competitive businesses, according to Telstra CEO Andrew Penn. Speaking to the American Chamber of Commerce (AMCHAM) in Melbourne on Thursday afternoon, Penn outlined what he believes are the three drivers of innovation: The move to mobile and consequently the Internet of Things (IoT); the widespread usage of cloud computing; and the rise of machine learning and AI. Latest Australian news Focusing on AI and machine learning, Penn labelled it “perhaps [the] most significant driver of technology innovation”. “The implications of artificial intelligence are profound. The world ahead will be full of products and services that are intelligent and able to learn our preferences, interact with each other, the cloud,…


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