SunView Software Releases ChangeGear 7 with Service Smart Technology

Changing the Way IT Handles Requests by Integrating Artificial Intelligence with ITSM TAMPA, Fla.–(BUSINESS WIRE)–What if you could bring real-time, predictive insights to service management requests without having to hire a team of data scientists? Or improve user satisfaction while reducing cost, complexity and risk? With SunView Software’s new ChangeGear 7 release, featuring Service Smart Technology, now you can. ChangeGear 7 is ushering in a new era of intelligent IT service management by bringing artificial intelligence to IT process automation. This intelligent platform, known as Service Smart Technology, combines enterprise knowledge and machine learning to support today’s evolving digital workplace. By delivering intelligent automation, powerful new features and insightful suggestions to service desk staff and users, SunView is helping IT teams increase staff performance, improve user satisfaction and better support…


Link to Full Article: SunView Software Releases ChangeGear 7 with Service Smart Technology