Sundown AI Makes Chloe, its Artificial Intelligence system, Even Smarter

Sundown AI improves users experience though a new integration Sundown AI announces upgrades to its integration of Chloe, an artificial intelligence platform, with Zendesk, Inc’s leading cloud-based customer service platform. This combination positively impacts companies by allowing them to streamline processes and increase their productivity while continuing to use Zendesk. Chloe has the ability to answer your customer’s written requests through different communication channels. Just as you send a regular email, or a chat through your website, Chloe would receive your customer’s request and send an immediate response directly through Zendesk. For example “What is the status of my order?” or “What discounts do you currently offer?” Chloe provides the best customer service by predicting appropriate answers and suggesting replies to employees that would otherwise require research.  She automatically identifies…


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