Splunk introduces machine learning, and intelligent service desk

Splunk announced this week its machine learning toolkit, as well as practical applications of this, built into its new IT Service Intelligence product. Splunk has traditionally been a tool to ingest, index and enable searching across vast bodies of data from multiple disparate sources. Rick Fitz, Vice Presidents of IT Markets, explains the driving forces behind the introduction of machine learning, announced this week at the 7th annual Splunk conference, .conf 2016. Data doesn’t live in a vacuum. Fitz states, “the goal of the data is how do I make better business decisions?” Consequently, Splunk has announced both a machine learning toolkit, and also the packaging of specific pre-built algorithms in a very consumable way within its IT Service Intelligence product. Machine learning, he explains, adds context and meaning to…


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