Smart Hotels Need to Get Smarter About Personalization | By Michael Arner

By Michael Arner, CTO of RoamingAround For hotels focusing on personalization, there is smart and then there is smarter. To stand out in a crowded market, many “smart” hotels are making big, bold moves to get personal with their guests. To win the loyalty game, some hotels are creating custom concierges – specialists hired to meet a unique niche of demands and services. A recent article in the Boston Globe titled, “Need a book, a crib, or running pal on vacation? There’s a concierge for that,” highlights the new roles of Book Butlers, Jogging Concierges, Baby Concierges, exotic “bird whisperers” in Aruba and in Hawaii a “Director of Aloha.” These innovative roles, while creating a unique experience, also put a great strain on hotel staff bandwidth. Not every hotel is…


Link to Full Article: Smart Hotels Need to Get Smarter About Personalization | By Michael Arner

Pin It on Pinterest

Share This

Join Our Newsletter

Sign up to our mailing list to receive the latest news and updates about homeAI.info and the Informed.AI Network of AI related websites which includes Events.AI, Neurons.AI, Awards.AI, and Vocation.AI

You have Successfully Subscribed!