Smart assistants and chatbots will be top consumer applications for AI over next 5 years, poll says

Virtual agents and chatbots will be the top consumer applications of artificial intelligence over the next five years, according to a consensus poll released today by TechEmergence, a marketing research firm for AI and machine learning. The emphasis on virtual agents and chatbots is in many ways not surprising. After all, the tech industry’s 800-pound gorillas have all made big bets: Apple with Siri, Amazon with Alexa, Facebook with M and Messenger, Google with Google Assistant, Microsoft with Cortana and Tay. However, the poll’s data also suggests that chatbots may soon be viewed as a horizontal enabling technology for many industries. “The most unexpected result was that so many founders who were not directly involved in the chatbot space or smart home/device space were very excited about these areas,” wrote Daniel Faggella, founder of TechEmergence, in…


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