Self-learning AI robot hired by London council… for customer service

A North London council will be one of the first government bodies to employ a hyper-intelligent, self-learning robotic worker to help with customer service. Labour-run Enfield council is set to roll out the ‘virtual employee’—called Amelia— in the autumn. The artificial intelligence (AI), created by New York-based technology firm IPSoft, is able to track customers’ emotions and hold thousands of conversations at a time. Read more The so-called ‘cognitive agent’ will be able to answer residents’ questions and assist with certifying licensee and permit applications via text chat or speaking digital avatar. If Amelia is unable to answer a question, the AI will call a human colleague to help and learn from the subsequent interaction, enabling her to assist with a similar question the next time it comes up. “Customers…


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