Salesforce Preparing To Introduce Einstein — An Artificially Intelligent CRM Platform

Salesforce will demonstrate a first-of-its-kind artificially intelligent CRM platform — an offering that combines several technologies acquired in recent years — at its upcoming Dreamforce conference, CEO Marc Benioff told investors Wednesday. While reporting financials for the second quarter of fiscal 2017, Benioff devoted much of the earnings call to pre-publicity for the upcoming Einstein platform that will infuse cognition into customer relationship management tools across Salesforce clouds. He also shared inside details about two acquisitions that happened in the quarter, and one that didn’t — the failed bid for LinkedIn. While Einstein delivered the wow effect, the financial outlook presented by Salesforce leaders disappointed Wall Street, and Salesforce stock slid in after-hours trading by roughly 8 percent. Shares were trading just above $74 at press time. [Related: How Salesforce…


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