Salesforce Expands Machine-Learning Service to Microsoft Outlook

Salesforce.com Inc. is taking another step forward in its partnership with Microsoft Corp., expanding integration with the Outlook e-mail program to help sales representatives streamline tasks such as scheduling meetings and responding to messages. With the new SalesforceIQ Inbox for Outlook application, Salesforce is folding its predictive technology into an e-mail service that has more than 400 million users. The app will let executives work directly from within Outlook on their desktop computers, boosting productivity by automating key steps while interacting with their customers. E-mail continues to be a crucial tool used by sales representatives when they’re trying to land a deal, said Steve Loughlin, chief executive officer of the SalesforceIQ unit. “There are all these data sources that sales reps are trying to access — they’re drowning in the information,” Loughlin…


Link to Full Article: Salesforce Expands Machine-Learning Service to Microsoft Outlook