Salesforce Einstein: Artificial Intelligence has arrived

The world’s smartest CRM platform has just taken another big step forward by introducing Artificial Intelligence (AI) with the launch of Salesforce Einstein. Salesforce Einstein is basically AI built into the core of the Salesforce Platform, delivering advanced AI capabilities to sales, service, and marketing by helping to discover insights, predict outcomes, recommend best next steps and automate tasks. By covering these three areas you can anticipate sales opportunities with Sales Cloud Einstein, proactively resolve cases with Service Cloud Einstein and create predictive journeys with Marketing Cloud Einstein. In addition, the AI service covers commerce, community, analytics, IoT and customers can embed intelligence to create AI-powered apps with App Cloud Einstein. The new platform upgrade service wraps around your existing Salesforce and learns from all your data, including CRM data,…


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