Salesforce.com Inc Throws Its AI Hat Into the Ring With Acquisition

CEO Marc Benioff has made no secret of the fact that Salesforce.com’s (NYSE:CRM) future will include comprehensive artificial intelligence (AI) capabilities to enhance the customer experience. Benioff’s commitment to AI isn’t new: He and Salesforce.com president Keith Block have been raving about its analytics cloud for nearly a year now. Deep learning, or AI, is a natural fit for Saleforce.com to assist its customers in utilizing the reams of sales and service data collected on its industry-leading CRM platform.Salesforce.com fans may recall last summer when Benioff shared the news that its new analytics cloud was the fastest-growing product introduction ever. Benioff’s conference calls are known for his over the top “rah-rah” feel, but when it comes to deep learning, Salesforce.com is doing a lot more than shouting from the rooftops.…


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