Royal Bank of Scotland is testing a robot that could solve your banking problems

REUTERS/Fabrizio Bensch The BI Intelligence Content Marketing Team covers news & research we think you would find valuable. This topic was originally highlighted and sent to subscribers of the Mobile Insider newsletter. If you hate dealing with bank tellers or customer service representatives, then the Royal Bank of Scotland might have a solution for you. The bank is testing a text-based artificial intelligence bot named Luvo that would at some point be able to deal with simple customer service issues such as forgotten PIN numbers and lost cards, reports the Financial Times. RBS started pilot studies for this program a few months ago with 1,200 employees. If this program is successful, it could be a big step forward on the road to automated customer service through the use of AI,…


Link to Full Article: Royal Bank of Scotland is testing a robot that could solve your banking problems