Robots will eliminate 6% of all US jobs by 2021, report says

Employees in fields such as customer service and transportation face a ‘disruptive tidal wave’ of automation in the not-too-distant future An Uber automated vehicle taking a test-drive in Pittsburgh, where driverless rides are soon to become a reality. Photograph: The Washington Post/Getty Images By 2021, robots will have eliminated 6% of all jobs in the US, starting with customer service representatives and eventually truck and taxi drivers. That’s just one cheery takeaway from a report released by market research company Forrester this week. These robots, or intelligent agents, represent a set of AI-powered systems that can understand human behavior and make decisions on our behalf. Current technologies in this field include virtual assistants like Alexa, Cortana, Siri and Google Now as well as chatbots and automated robotic systems. For now,…


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