Robot called Amelia to do the job of human council workers for the first time

A robot will replace human workers in delivering public services for the first time at a local council beset by budget cuts. The robotic employee, known as Amelia, has been purchased by Enfield council in London and can make decisions and track customer emotions. The artificial intelligence (AI) programme will be able to participate in thousands of conversations at once and answer in a human way. [embedded content] It will be used to help residents find information online and fill in forms, guiding users through a chat feature on their computer screen. Any questions Amelia cannot answer will be referred to a human colleague. The programme, designed by American company IPSoft, has never been used in the British public sector before. IPSoft describe Amelia as “a cognitive agent who can…


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