Rise of the robo-agent

To call “artificial intelligence” a buzzword is almost an understatement. The market is being flooded with technology in the form of apps, chat bots and software whose creators tout their use of A.I., and the travel industry is no exception.Many of the products are still in beta testing, and experts agree: A.I. is a nascent addition to travel technologies. But it’s here, and it’s likely here to stay.A.I. is already a common component in our lives. Apple’s Siri, Microsoft’s Cortana and Google’s Ok Google, all billed as personal assistants built into cellphones, employ A.I. technology behind the user interface.At home, Amazon’s Echo and the recently announced Google Home offer A.I. technology in the form of responsive speaking devices. Even Netflix employs A.I. to determine what a user is likely to…


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