Retail: the next big industry impacted by AI

By 2020, 85% of customer interactions in retail will be managed by artificial intelligence, according to Gartner Artificial intelligence, intelligence as exhibited by machines, is not something that is new to this world. Nearly twenty years ago IBM’s supercomputer Deep Blue beat world chess champion Gary Kasparov. The win was symbolically significant and a sign that artificial intelligence was catching up with human intelligence. Fast forward 20 years and the application of AI technologies is something we encounter on a regular basis. For example, manufacturing and the use of robots in assembly and packaging has revolutionised how our favourite products are made. Also, medical diagnosis is changing with practitioners able to tap into huge amounts of medical studies and records to support smarter diagnoses. It may be less glitzy than computer…


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