Pokagon Band of Potawatomi Indians’ Education Portal Paints Better Picture for Strategic Planning …

When the Pokagon Band of Potawatomi Indians, based in Michigan and Indiana, launched its education portal last August, it faced a unique challenge for a government of its size: The band’s approximately 6,000 members attend learning institutions across the nation in school districts with varying requirements, standards and conditions. The band’s customer relationship management (CRM)-integrated portal not only solved that problem, but it also built a foundation for future technologies — like artificial intelligence — that the government’s leaders say will improve the lives of citizens. In 2013, long before the CRM launch, keeping track of everyone’s needs and offering them the appropriate services was challenging, said Sam Morseau, the band’s director of education. “In terms of the education portal, one of the biggest issues we had was collecting documents from…


Link to Full Article: Pokagon Band of Potawatomi Indians’ Education Portal Paints Better Picture for Strategic Planning …