Opinion: What if we used artificial intelligence to run government offices?

I visited my local health-insurance office a few months ago. After entering the building, I was welcomed into a long and dark corridor, full of nervous people carrying bloated folders. The atmosphere was gloomy, and it was obvious that no one wanted to be there. After about 30 minutes I realized why: During that time, the line had barely moved, and it took me the better part of the day to reach a clerk. As a result, I was late for two other errands I had planned. That’s government bureaucracy for you. But it got me thinking: If we were able to put a craft on Mars, we surely could harness the internet, computers and all things digital to greatly improve the efficiency of routine government work. Government spending in…


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