OnlyBoth Drives Customer Engagement for SaaS Companies

PITTSBURGH, Aug. 9, 2016 /PRNewswire/ — OnlyBoth today introduced its Customer Benchmarking Engine, a customer analytics software solution that uses SaaS companies’ data to generate numerous comparative insights that motivate their customers to make improvements in the use of their solutions. By enabling SaaS companies to more intelligently communicate and encourage positive change at their customer sites, they can deepen customer relationships and reduce churn.OnlyBoth logoMoreUnlike Customer Success Management software and spreadsheets that limit comparing customers to rankings and generalized industry benchmarks or averages, the Customer Benchmarking Engine also performs deep, comparative analysis on each customer, massively exploring comparisons and correlations across many dimensions, all automatically using artificial intelligence. Without this tool, customer success managers rely on their data scientists to do the analysis for them, resulting in delays and…


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