NY Times Partners With Alpabet’s Jigsaw On Improving Comments

The New York Times is working together with Jigsaw, a technology incubator at Alphabet, to improve and expand its comments section. Through the project, the Times’ community desk will be able to expand comments to more articles on NYTimes.com and increase the speed at which comments are reviewed. The Times’ comments section, widely considered one of the best on the Internet for its insightful, civil and robust discussion, is managed by a team of 14 moderators who manually review approximately 11,000 comments each day. Because of this labor intensive process, commenting is currently available on roughly 10% of Times articles. Story continues after the ad The new moderation system includes an optimized user interface and predictive models that will help the Times’ moderators group similar comments to make faster decisions,…


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