Nuance to Acquire TouchCommerce, Accelerate Growth of Enterprise Business

Expands Nuance Cloud Portfolio with Digital Customer Engagement Solutions and Enhances AI Capabilities Burlington, Mass.: Nuance Communications, Inc. (NASDAQ:NUAN) today announced that it has signed a definitive agreement to acquire TouchCommerce, a technology partner and provider in digital customer service and engagement solutions. TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience. The addition of TouchCommerce will help accelerate Nuance’s Enterprise business and expand its customer care solutions with a range of new digital engagement offerings, including live chat, customer analytics and personalization solutions. With TouchCommerce, the Nuance Enterprise business gains: The Best of Self-Service and Best of Assisted-Service Solutions: The powerful merging of live chat, self-service guides and data-driven personalization has established TouchCommerce as a leader in digital customer engagement across mobile, web and messaging channels. The TouchCommerce assisted-service platform…


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