New Medallia Text Analytics Engine Delivers Real-Time Actionable Insight Without Bias or Blind …

PALO ALTO, Calif., March 15, 2016 /PRNewswire/ — Medallia, the global Customer Experience Management (CEM) leader, today announced patent-pending machine learning Text Analytics technology that automates the discovery of customer-feedback topics that might have otherwise been missed by traditional text analytics approaches. This real-time solution leaps ahead of traditional text analytics that rely on—and are limited by—manual, human input. Serving global enterprises across a multitude of industries, Medallia’s Text Analytics operates at massive scale, processing and analyzing billions of customer comments at the click of a button. Beyond automation and scale, Medallia’s new Text Analytics uses the most advanced machine-learning techniques to process billions of pieces of data to uncover actionable insights that can be immediately accessed by the right person at the right time. The analysis is instantaneous, providing Medallia customers…


Link to Full Article: New Medallia Text Analytics Engine Delivers Real-Time Actionable Insight Without Bias or Blind …