New Google AI Services Bring Automation to Customer Service

Google is trying to use its artificial intelligence know-how to tempt businesses onto its cloud and away from dominant services run by Amazon.com Inc. and Microsoft Corp. The latest lure: Use Google computers to automatically handle irate customer calls. The Alphabet Inc. unit announced two new artificial intelligence software tools Wednesday for its Google Cloud Platform service and made another of its many data centers available to rent by outside companies. The moves are part of a broader push by Google to use its lead in AI technology to improve existing services and products, develop new ones and ultimately build new businesses. It recently used cutting-edge AI developed by its DeepMind subsidiary to improve the efficiency of its data centers. The products introduced Wednesday also increase competition with Microsoft, which…


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