Nationwide Building Society deploys artificial intelligence to reduce back-end complexity

Nationwide Building is using artificial intelligence (AI) technology from Tata Consultancy Services (TCS) to reduce the complexity of back-end systems it introduces more digital products. The building society is using the ignio neural automation system from TCS, initially for batch performance and capacity management.  The software platform – which can be on-premise or in the cloud – automates IT and business processes. “It has the capacity to sense, think and act – as well as constantly learn and adapt to enterprises’ context,” said TCS.  Mike Pighills, head of service integration and transition at Nationwide, said moving services on to a digital platform is a major priority and the AI platform will support this. “In recent years, as our business has grown and new services have been introduced, our back-end systems…


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