Microsoft’s Dynamics 365 CRM with Artificial Intelligence is finally here

Customer Relationship Management or the CRM industry, is going through one of its good phases. While well established giants such as SalesForce are constantly ramping up their capabilities, many other major players are now moving out of the relative fringes they had been doing business in, by introducing brand new technologies into the mix. Along the same, Microsoft has announced the general availability of Dynamics 365.Dynamics CRM, in case you are unaware of it, is basically part of Microsoft’s attempt to create the next generation of intelligent business management applications. The customer relationship management software enables organizations to grow and cater to the needs of their customers. Microsoft had already announced last summer that it was going to unify its CRM and ERP capabilities into a single platform. Dynamics 365 is the…


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