Microsoft Sets the Stage for IoT-Enabled CRM

With the Connected Field Service offering and the Dynamics CRM Spring 2016 Wave, Microsoft aims to usher in an era of intelligent, IoT-powered customer service. Microsoft is betting that the Internet of things (IoT) will not only transform how enterprises manage connected devices, but also how they provide customer service and support. The Redmond, Wash., software maker today released the Spring 2016 Wave update for its Dynamics CRM customer relationship management platform and announced its Connected Field Service solution for organizations seeking to provide maintenance services in the IoT era.Connected Field Service can be used by support and maintenance organizations to more precisely manage their roaming workforces based on the information gleaned from their customer’s IoT data.”In a Connected Field Service scenario, IoT-enabled devices are continuously monitored and anomalies are…


Link to Full Article: Microsoft Sets the Stage for IoT-Enabled CRM