Microsoft Rolls Out Dynamics CRM 2016 with Analytics Features

The 2016 version of Microsoft Dynamics CRM is designed to help sales, marketing and customer service professionals not only better understand but better predict what their customers need, and to deliver that information in as personalized a way as possible. Described by Microsoft as its “most comprehensive CRM release to date,” Microsoft Dynamics CRM 2016 has been enhanced with Cortana’s analytics and machine-learning smarts, and also provides new levels of integration with Microsoft’s other productivity tools to deliver more seamless experiences for users across a wide range of tasks.Dynamics CRM 2016 is available both online and on-premises, across 44 languages and in 130 markets. The updated offering aims to help companies apply intelligence to customer interactions, according to Jujhar Singh, who recently took over the Dynamics CRM general manager position…


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