Microsoft pushes Office 365, Skype and Dynamics updates to tie software tech together

BARCELONA: Microsoft has revealed a batch of updates and features for Office 365, Dynamics CRM and Skype for Business to bring its software products closer together. The goal of the new features and integrations is to make users more productive and enable people to work together more effectively. Microsoft announced the worldwide availability of Dynamics CRM, its customer relationship management (CRM) software, at the company’s Convergence 2015 conference in Barcelona. Dynamics CRM has already received tighter integration with Office and other Microsoft productivity tools, and received the notable addition of Microsoft’s machine learning capabilities, commonly found in the Azure ML service. This enables sales representatives and customer service agents to see recommendations served by the Azure machine learning models, such as products the customer might be interested in buying based…


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