Microsoft Dynamics CRM Update Adds Project, Field Service Capabilities

Announced yesterday, the Microsoft Dynamics CRM 2016 update will feature new capabilities in field and project services. The spring update represents a further evolution for Microsoft away from packaging single products and services and toward an everything-as-a-service model, according to the company. “Companies are now able to access not only their internal resources to perform service, but, increasingly, they can also leverage the skills and availability of third-party resources,” said Jujhar Singh, general manager of Microsoft Dynamics CRM, in a blog post announcing the release. The spring wave is expected to be released sometime in the second quarter. The advent of Internet of Things technology is providing new opportunities for enterprises to monitor device data , detect anomalies, and proactively identify the best options for maintenance and repairs, he said.…


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